The Change Group

About Change

We’re not your conventional recruitment agency and we never planned to be! Our mission has always been to challenge conformist recruitment methods by being better, quicker and more effective, while keeping people at our core. For us it’s all about building long lasting relationships with people based on honesty, integrity and ethics.

What We Actually Do

As a business we focus specifically on recruiting permanent and temporary talent for Hospitality and Luxury organisations. Our business is split into two distinct divisions:

Hospitality Recruitment Hospitality Recruitment
  • Front of House
  • Back of House
Luxury Support Luxury Support
  • Executive and Personal Assistants
  • Accountants and Finance staff
  • Reception and Clerical Assistants
  • Marketing Professionals
  • HR Assistants and Managers

The breadth and variety of positions we work on and the high end nature of the businesses we work with means we have to remain flexible, fast and able to keep several plates spinning at any one time. Client satisfaction is always paramount and this focus has helped us gain many prestigious clients.

How we get the job done

The Change Group TeamAt Change, we care as much about our people as we care about our work. Seriously, we couldn’t do what we do without our extraordinary team. As a team, we all have experience working within our respective industry specialism and are passionate individuals who know the importance of getting it right for you every time!

Finding and nurturing talent is our forte and we take immense pride in doing our job well, time and time again.

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We have had the privilege of working with some great people over the years and although we are never ones to blow our own trumpet, we aren’t about to stop our clients from doing it for us!

  • ChangeLogos_Christies

    Toby Monk, Recruitment Director, EMERI:

    “Change supply us with numerous candidates in our admin and finance areas. They have taken the time to learn what constitutes a good fit to our business and they have a flexible working style. We have always found the quality of candidates to be good they are also focused on the business relationship and on the rare occasion they do get it wrong it’s put right quickly, this is not something you can say about many agencies; this explains why we have used them for so long.”

  • Roka:

    “Thank you for all your hard work also. You have been super organized and professional.”

  • Virgin


    “Thank you so very much for your amazing, amazing support! Here’s to the next 10 years!!!”

  • Chiltern Firehouse:

    “Change have been great for us at the Firehouse. The quality of candidates has been consistently strong both FOH and BOH, and the service and support from Craig and the team second to none.”

  • Paypal


    “I have worked with the Change Group for several years in the capacity of a talent supplier as well as placing me in my current role. What makes Change stand out from most other recruitment firms is their knack for understanding the culture of a company while building a strong relationship. This process starts long before getting into the specifics of the role and allows Change to find the best candidate for the company and culture rather than just matching a job description. This fidelity and transparency is something that is not common in the recruiting industry and is why I would unequivocally recommend the Change Group for any level of role in any industry.”

  • Gordon Ramsay Holdings:

    “I just wanted to take a quick moment to thank you for the amazing service you have not only been to the group but to me personally over the many years you have all been associated with the group.”

  • zest-logo

    Zest Events:

    “In ten years you’ve achieved so much and became one of the leaders in this mad industry.”

  • Andre Garratt, Cliveden House:

    “I use a few agencies but you guys are definitely the best, always supplying me with good chefs that seem to stay. Thank you Tom, your support and help over the years has been great.”

  • St Pancras

    St Pancras Hotel Group:

    “Thank you for all your help this year; here’s looking forward to a productive 2015.”

  • HR, CIMA:

    “I wanted to thank-you all for the seamless service you have provided us with over the past few weeks. You have not only made my job much easier but you have impressed us. As for the turnaround time you achieved, it was so quick I’m still not sure how you did it! I am not surprised that you are working with so many prestigious clients. I wish you all the success you deserve.”

  • Tom Aikens

    Tom Aikens:

    “I have been working with Change years now and they have seen me through successfully staffing my restaurants. They always provide me with quality chefs and front of house candidates for both my restaurants and have never let me down!”

  • MCPS:

    “The standard of candidate that you sent to me was good and I was really impressed that you didn’t just bombard me with applicants hoping that one would stick!”

  • marriott

    Marriott Hotel:

    “I have been using Change now for over three years and they have consistently supplied us with quality five star hotel staff, both back and front of house. Over the years we have formed a close working relationship and I look forward to working with them for many years to come.”

  • Busaba Eathai:

    “I know that you work really hard to meet the multiple deadlines, understand clients demands and business operations, and connect with the candidates. As you know, you are the only recruiter I currently work with and I appreciate your help.”



To us and to our friends and networks, business is about mutually valuable associations, because at the core of every business deal is a series of human relationships.

Here is a list of companies we have worked with and have no hesitation in recommending. To join our network, please click here to make contact with us directly.

  • ChangeLogos_Claridges
  • ChangeLogos_Cubitt
  • ChangeLogos_Christies
  • ChangeLogos_Pollen Street Social
  • ChangeLogos_Chiltern Firehouse
  • ChangeLogos_Virgin
  • ChangeLogos_Connaught
  • ChangeLogos_Alison Price
  • ChangeLogos_The Ritz London
  • ChangeLogos_Roka
  • ChangeLogos_H&F
  • Office Space in Town


Although it was always our intention to service the UK market, after over a decade of building long-lasting relationships with our clients, we have found a number of them asking us to help out abroad.

And why wouldn’t they? We offer the same tailored approach internationally as we do locally, we even charge the same reasonable UK rates.

We now work with clients to find both senior level executives and whole teams of specialists in the Americas, EMEA and Asia but the simple truth is, we will always go where our clients need us so if you have or are opening an international site, please feel free to contact our specialist team who can help you wherever you may be globally.

If you are interested in working with us abroad
please click here to contact us.


At Change, we cover all things Hospitality and we think we do it really well. There really isn’t anything within the Hospitality industry that we haven’t done or can’t do but we do limit our service to the top end of the market because that’s what we know best.

We work with many of the who’s who in the Hospitality industry and always go to great efforts to personalise every aspect of our service to meet their needs. As a result, we’re grateful that they are happy to share the love and give us glowing reviews.

We work with many reputable Michelin Star and Rosette restaurants, 5 Star Hotels, Gastro pubs, and independent restaurants, as well as, countless creative events and catering companies and a few select others. We love working with dynamic businesses and are committed to keeping a continuous supply of flexible talent available, for when you need staff, however short the notice.

In 2004, finding staff in the Hospitality industry was a challenge for many businesses as there were no specialist agencies, particularly for high-end Hospitality and Catering companies. After investing their life savings, the founders of Change created the UK’s first boutique Hospitality recruitment company.

We boast a wealth of experience in supporting:


Typically, we recruit the following positions:


Restaurants & Hotels

The Restaurant and Hotel industry is possibly one of the most testing yet rewarding industries to work in, and we fully understand the pressures faced by both front and back of house as all of our staff have worked within the industry.

When recruiting for this space we focus on sourcing people who are hardworking, dedicated and most of all passionate about the industry, as it’s these three elements that truly ensure people succeed in this unique environment and add value to your customer experience.

Having worked with a number of diverse venues, we pride ourselves on the flexibility that has gained us fantastic working relationships with a number of Michelin and Rosette restaurants, International Hotel Groups, Boutique Hotels and private individuals.


There is one word we really take to heart when recruiting for our Events and Contract Catering clients and that is reliability.

We understand the demands within this space and the flexibility that is needed and are able to provide staff for any size event from a special dinner for two to a banquet for thousands. Whether your guests or clients are sitting down, standing up, eating or drinking, our staff will be there to ensure your event runs smoothly and that all your guests have a great experience.

We are very proud to be to supplying staff to a huge variety of venues and sites ranging from:


Gastro Pubs & Bars

One of the major perks of our job is definitely visiting our Gastro Pub and Bar clients, of course these visits are strictly business and we very seldom sample the imported ales, fine wines or cocktails. Honest!

Over the years, we have forged excellent relationships with some of the most well respected pubs and bars, supplying temporary and permanent staff of all levels across Gastro pubs, Cocktail bars, Al fresco drinking, Pub Groups and independent pubs and bars.

Here are some of our favourite London pubs we can heartily recommend!

  • st-johns-tavern
  • the-thomas-cubitt
  • the-hollybush
  • the-pembroke
  • the-harwood
  • the-parcelyard
  • fox-and-grapes
  • the-bull-and-last
  • the-orange
  • the-dove

VIP & Private Clients

We always tailor our offering to suit clients but it is especially important to us that we go the extra mile for our VIP and private clients. Whether you are looking for a private chef for your chateau in France, a personal butler for your highland retreat or a team of waiters for your bar mitzvah we are able to provide the crème de la crème.

We have the privilege of working with a number of VIP clients ranging from royal families, high net worth individuals and celebrities through to private clubs and associations and handle every relationship and assignment in the strictest of confidence.

Luxury Support

We believe that support staff are the backbone to any successful company, and that’s why we’ve devoted an entire division of our business to finding the best of the best for the world’s most luxurious companies.

Although we are well known for supplying back office and support staff to our Hospitality clients, we cover all industries and have recruited professionals for the likes of Virgin, Conde Nast and Christies, to name just a few.

Our Luxury Support team cover:

Office Support

Recruiting Office Support staff is less about just finding someone with good administrative skills, let’s be honest, anyone could do that. For us at Change it’s all about becoming the recruitment arm to your business that sources office support staff that are not only great at their jobs, but also represent your business ethos, your professional and personal brand and your company culture.

We know that so often your receptionist or personal assistant is the first point of contact that clients have with your business, so it’s vital that the talent we provide is eloquent, adaptable, organised and able to get the job done, no matter how long or short the assignment may be.

Accounting & Finance

Whilst we may not be one of the best known recruiters of finance and accounting staff, that doesn’t mean we aren’t able to provide the best talent, after all we have been recruiting in London for over a decade for some of the most prestigious brands.

In fact the truth is that many of our clients are so pleased with the other recruitment services we provide (Office Support, Marketing, HR and Hospitality), they often ask us to recruit for their finance and accounting division because we already know their business so well.


The Marketing function is always changing, evolving and adapting which is why we look for these three qualities when recruiting in this space.

Whether it’s a Digital Marketer who can take your mobile and social strategy to the next level, a Graphic Designer who can turn your visions into visual delights or a Head of Marketing that can drive your marketing team to new heights, we cover it all.

We want to help you recruit dynamic people that add an innovative edge to your business and give your marketing strategy a creative flair that sets it apart from the rest.

Human Resources

As we always say, our employees are the most important part of our business and we know you feel the same way. So when recruiting HR employees, we really focus on the candidates’ values, ethics and approach to their work, ensuring this mirrors that of our client’s organisation.

For us, the HR function is all about honesty, integrity and confidentiality and whether we are recruiting an HR Assistant or an HR Manager, we focus the same amount of energy and consideration for every placement.

The three most important words in any business should be ‘People, People, People’!