Inbound Call Centre Assistant

Inbound Call Centre Assistant

My Client has built a good reputation as a place to enjoy job satisfaction and develop professional skills and experience. My client value the opportunity to work in a supportive culture and, who ensure the team are well rewarded for their contribution. By joining us now you can play a role in shaping the organization that continues to clients first. My client are seeking exceptionally motivated individuals to join our friendly dynamic team. In return for your dedication and hard work, offer a well-established, structured mentoring and staff development packages to support you in your role.

This is a busy call Centre based in Kowloon Elizabeth Hospital which has recently been expanded. To be successful in the role you will need the following attributes and experience:

* You must be customer focussed
* You must have a positive attitude and work well within a team
* You must be reliable and have excellent time keeping
* You must enjoy speaking to people on the telephone
* You must have a very clear and professional telephone manner
* You must be IT literate, be able to use a keyboard and worked with computer packages
* You must be energetic and hard working
* On occasions, you must be able to handle tricky callers, be able to calm them down and help to resolve their issues.
* You must be able to identify potential up sales opportunities
* Your role would be to receive telephone calls and queries from patients, colleagues and stakeholders.

Experience required of working in a Contact Centre, switchboard, customer service environment would be an advantage. In return there will be in-house training and on-the-job training with career development opportunities.

Contact: Dan Lam
Reference: D0176
Job ID: 16388

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