Hotel Manager (Rooms Division), Modern Luxury Hotel

As Hotel Manager you will be responsible for the Reception and Housekeeping departments overseeing all aspects of operations at the hotel, to day-to-day staff management and guests.

The Hotel Manager is an ambassador for the brand and ensures the delivery of exceptional hospitality at all times.

The role:

* Provides leadership, support, and strategic planning to all departments and work very closely with all stake holders
* Responsible for managing the reception and housekeeping teams, meeting overall hotel targets and to deliver an excellent guest experience
* Manage between profitability and guest satisfaction measures
* Ensure full compliance and implementation of framework and policies
* Proactively manages Guest Profile database, ensuring information is constantly updated, and communicated effectively
* Responsible for the achievement of the hotel’s annual Rooms Operating Budget
* Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met, and exceeded wherever possible
* Maximising room yield and hotel revenue through innovative sales practices and yield management programs
* Provide effective leadership, and develop the management team to ensure career progression and development
* Foster team development and training, increasing staff retention and driving ratings

What we are looking for:

* Experience in a similar role in a luxury hotel
* Strong leader, motivating and developing staff
* Passion for hospitality and first class customer service
* Confident, self-motivator
* Charismatic and engaging people person with exceptional communication and presentation skills
* Great attitude
* Needs to be very modern in their way of thinking
* Someone who thinks on their feet and questions status quo

Salary of £35K+ plus incentivised bonus

Location – Kings Cross

This is a really exciting new role that we are shortlisting candidates for now

Please get in touch, interviews taking place asap –

The Change Group are acting as an Employment Agency in this instance. Due to the high volume of applications we receive, please note only successful candidates will be contacted.

Contact: Helena Ranger
Reference: HR2905/HM
Job ID: 43026


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