Front of House Manager $40,000

The Front of House Manager will work closely with the General Manager and all members of the restaurant’s management team to ensure the restaurant is operating according to the standards set by the executive management team. The Front of House manager may be responsible for overseeing service of any portion of the restaurants operating hours, as well as share in administrative responsibilities.

Responsibilities

* Shift opening and closing managerial responsibilities. Duties may include financial/cash handling, operational administrative tasks, facilities/Health Department checks, and oversight of hourly employees
* Oversee the FOH staff through all working hours – setting up for service, all service hours, and closing each shift according to restaurant standards
* Floor management. Responsibilities include:

* Frequent decision making and troubleshooting
* Maintaining proper flow of service (at the door, on the floor, and at the pass)
* Upholding service standards, product quality and cleanliness
* Continuous communication with kitchen and all FOH staff
* Guest interaction – ensuring service and food quality, cultivating relationships, resolving issues

* Clear communication with BOH management to ensure proper flow of service and guest satisfaction
* Assisting in staffing, training, and development of FOH hourly team:

* Assisting in training of all FOH hourly staff based on standards determined by the General Manager and Momofuku Service Director
* Execution of FOH employee training program
* Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
* Directing staff and enforcing service standard

* Ensuring FOH staff has appropriate food, beverage, and service knowledge
* Developing employees by providing ongoing feedback and upholding performance expectations
* Maintaining reservations and reservation system
* Lead by example in all areas:

* Proper execution of all service standards and protocols
* Clear and professional communication with
* Exceptional work ethic, strong attention to detail, and a collaborative attitude

* Assisting in executing new restaurant initiatives and service protocols through staff training

Skills & Requirements

* At least 5 years of restaurant management experience required
* Strong service, food and beverage knowledge required
* Detail oriented, organized and professional
* High volume, fast-paced, high profile restaurant experience preferred
* Ability to demonstrate quick thinking and adaptability in a constantly changing environment
* Strong computer skills are a plus
* Cantonese preferable English a must

Contact: Dan Lam
Reference: DL 0211
Job ID: 18751


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