Assistant Night Manager, Modern 5* Hotel, East London

We are recruiting for an Assistant Night Manager for a Modern 5* Hotel in East London. This inspiring, creative and friendly international hotel collection is looking for a passionate, friendly person to supervise the operations of the department and the well-being of the guests and clients to the highest standards.

The Role:

* Take a detailed handover from previous Manager on duty and ensure you are fully aware of any key information
* Investigate all complaints from guests, dealing with them personally and informing the department concerned for the following day
* Ensure smooth handover between shifts and make ensure all staff are aware of all functions within the Hotel and arrivals of groups etc.
* Deal with guests queries and maintain an accurate record of all correspondence.
* Be proactive and anticipate guests needs
* Manage and oversee all groups and delayed flight arrivals and associated administration
* To maximise occupancies by selling rooms within guidelines laid down by the Director of Revenue and in line with best available rate.
* To take responsibility and have complete accountability for the department, in the absence of the Front Office Manager/Night Manager.

About you:

* Hospitality experience is essential, preferably from a hotel background
* Strong communication skills and the ability to easily prioritise and multitask.
* Fluent English
* Proficient in Opera PMS, Micros POS, Microsoft Word and Microsoft Excel.
* Personal Licence Holder Preferable

Salary dependant on experience

This is a really fantastic opportunity within an exciting brand, so please do get in touch with your CV –

The Change Group are acting as an Employment Agency in this instance. Due to the high volume of applications we receive, please note only successful candidates will be contacted.

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Contact: Helena Ranger
Reference: HR0102/ANM
Job ID: 38918

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